Terms of Service
Effective from 21 October 2026
1. About these terms
These terms govern the services provided by BrokerDesk AI (“we”, “us”, the “Provider”) to a client (the “Client”).
They apply when the Client engages us — by signing an agreement, paying for services, or confirming scope in writing (email or WhatsApp). The prices shown on this website are indicative and are not a binding offer.
2. Services
We design, set up and deliver AI automation for real-estate brokerages — including an inbound AI front desk (messaging and voice), outbound calling and campaigns subject to the Client’s TDRA approval, listing descriptions, a sales copilot, ads management, and CRM integrations.
The exact scope, timeline, fees and technical requirements are agreed per project in a written scope of work or in written correspondence, which forms part of the agreement.
3. How we work
- The Client submits an enquiry on the website or contacts us directly.
- We review the Client’s lead process by message, or on a call if the Client asks, and agree an outline scope and price.
- We send a proposal and, where relevant, an agreement.
- After scope is agreed and payment is received in full, we begin work per the scope of work.
- Delivery is confirmed on handover/acceptance of the agreed deliverables.
4. Fees and payment
Fees are agreed per project and fixed in the proposal or agreement. Unless agreed otherwise, packages and add-ons are priced as a one-time setup fee plus a monthly fee, and outbound campaigns are priced per campaign. Ads management is billed as a setup fee plus a monthly fee of AED 5,000 or 15% of ad spend, whichever is greater; the advertising budget itself is paid by the Client directly to the ad platforms.
Usage is not included in our fees: telephony, AI and messaging-platform fees (including Meta’s WhatsApp fees) are paid by the Client directly to the providers, at cost.
Pilot. A pilot costs a fixed AED 4,990 for 30 days and covers inbound only: one channel and one lead source. Outbound calling is never part of a pilot. If the Client signs an inbound package within 14 days after the pilot ends, the pilot fee is credited once toward that package’s setup fee (a CRM connector added during the pilot is credited on the same terms). The credit does not apply to monthly fees, outbound services, campaigns, ads or other add-ons, and it is never paid out in cash. If the Client does not continue, the pilot ends with no further obligation.
Outbound. Outbound calling requires the Client’s own prior approval from the TDRA and numbers registered on the Client’s trade licence. We prepare the documents and the process; no outbound call is made before the approval. The Client remains responsible for how the contacts it provides were collected.
Payment. All fees are paid in full in advance: the pilot fee and the setup fee before work starts, and each monthly fee before the month it covers. There is no deposit-and-balance schedule and no instalments. Packages and plans run month to month with no minimum term: the Client may cancel at any time before the next monthly payment, and a month already paid is not refunded. Prices are without VAT, and no VAT is added. We invoice in UAE Dirhams (AED), or in US dollars or euros on request; payment in USDT is also accepted.
Bundle and annual-prepay discounts, where they apply, are limited to monthly fees as described on the website. Website prices are indicative and not binding.
5. Responsibilities
We will:
- deliver the services professionally and within the agreed timeline;
- keep the Client’s information confidential;
- keep the Client informed of progress;
- sign a separate NDA on request.
The Client will:
- provide the information and access needed, on time;
- pay the agreed fees in advance;
- review and accept deliverables, or raise reasoned comments, within 5 business days.
6. No guarantee of business results
We are responsible for delivering the agreed services to a professional standard. We do not guarantee specific business outcomes (such as revenue, conversion rates or number of deals), as results depend on factors on the Client’s side — lead quality, niche, product and market conditions.
Our services and AI assistants provide general information and operational support, not financial, legal or investment advice. Our total liability is limited to the fees actually paid for the services concerned.
7. Compliance
We build compliant by design and operate in line with applicable UAE rules, including the PDPL (data protection), TDRA rules on electronic communications (no cold/unsolicited messaging), and RERA requirements for property marketing. The Client remains responsible for the lawful use of the delivered tools within its own business.
8. Confidentiality
Each party will keep confidential the commercial, technical, client and other confidential information received while working together. A separate non-disclosure agreement (NDA) can be signed on request.
9. Force majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control — including natural events, government acts, major network/internet outages, or outages of third-party services (such as OpenAI, WhatsApp, Telegram or CRM platforms).
10. Governing law and disputes
These terms are governed by the laws of the United Arab Emirates. The parties will first try to resolve any dispute through good-faith discussion; failing that, the dispute is subject to the competent courts of Dubai, UAE.